Shipping & Returns


FREE FREIGHT OFFER
Available on the following full priced ranges:
* Scalextric (full priced cars and track only)
* NSR (full priced cars only)

Excludes:
* slot car sets (ready to run racing sets)
* sale items or discounted items
* USA or UK limited releases
* items listed in the Collectables section
This offer may be modified or withdrawn at any time and only applies to deliveries within Australia. Only applies to stock shipped during the offer period. Not in conjunction with any other offer.

Australia Post standard parcel post or letter service will be used. Optional additional costs: Signature on delivery $2.95; Insurance $1.50 for every $100 insured.

Minimum $60.00 order value applies.

Where an order includes items that attract both free freight and no free freight, freight will be calculated on the items/s as normal and a freight reduction will be applied for the item/s that attract free freight.

If ordering online our postage calculator will show the full postage cost. We will amend the order prior to charging your card.

SHIPPING INFORMATION

Processing time

Orders received by 9am (Sydney time) are usually dispatched the same day or next business day if a weekend. Occasionally due to high order loads or new releases there may be a slight delay in processing of orders. Orders with Express shipping are prioritised.

If any items are not in stock but due back into stock within 7 days we will hold the entire order until those items arrive. If there is any further expected delay will we contact you via email or phone call.

Shipping Method
We use Australia Post Parcel Post and charge at their cost.
No handling fee is added.
We always attempt to keep the freight cost as low as possible.

Express Post
Please note that insurance is not available with this service. We will provide you with the tracking number if required but please note if the item is lost or damaged you will need to pursue the case with Australia Post.
We do not normally use Express Post 3kg Prepaid Satchel as one car costs less using Express Post Parcel and two cars will not fit in the Satchel.

Approximate postage costs
Our freight cost calculator may not always be correct - this is often the case when a large quantity of items are ordered - but we always check the calculations and adjust the freight cost as required. If the freight cost to you is more than showing on your order we will contact you prior to completing your order.
Please note when a parcel exceeds 1kg we must calculate the parcel on cubed size.

Insurance
We highly recommend insurance. All parcels are sent with a tracking label, however, if you opt not to take insurance our responsibility will end when the parcel leaves our premises. If the goods are damaged or lost in transit, it will be your responsibility as you have requested NO insurance.

Australian deliveries
Signed delivery $2.95
Insured $1.50 for each $100 insured
Signature on delivery is required for parcels valued over $300

International deliveries
Insurance $9.60 for the first $100 insured + Additional $2.50 for every extra $100 insured
i.e. To insure $175.00 = $12.10

RETURNS POLICY
In addition to your statutory rights, should you change your mind we will happily provide a refund or exchange providing:
* the item is returned with the original receipt within 14 days
* is not used and is in original condition, including packaging
Any freight costs are the purchaser's responsibility.

The following items may not be returned:
* special orders
* goods made to order
* the item is marked as non returnable