Shipping & Returns

FREE FREIGHT OFFER
CARS Available on the following full priced ranges:
* Scalextric
* NSR
Minimum $75 value applies.

TRACK Available on the following full priced ranges:
* Scalextric
Minimum $110 value applies.

Excludes:
* slot car sets (ready to run racing sets)
* track powerbases
* sale items or discounted items
* USA or UK limited releases
* items listed in the Collectables section

This offer may be modified or withdrawn at any time and only applies to deliveries within Australia. Only applies to stock shipped during the offer period. Not in conjunction with any other offer.

Australia Post standard parcel post or letter service will be used. Optional additional costs: Signature on delivery $2.95; Insurance $1.50 for every $100 insured. 

Where an order includes items that attract both free freight and no free freight, there will be no additional freight charge if the weight stays within the same weight category as the free freight item/s. If the multiple items move into the next weight category freight will be calculated on the items/s as normal and a freight reduction will be applied for the item/s that attract free freight. 

If ordering online our postage calculator will show the full postage cost. We will amend the order prior to charging your card.


SHIPPING INFORMATION
Processing time
Orders received by 9am (Sydney time) are usually dispatched the same day or next business day if a weekend. Occasionally due to high order loads or new releases there may be a slight delay in processing of orders. Orders with Express shipping are prioritised.

If any items are not in stock but due back into stock within 7 days we will hold the entire order until those items arrive. If there is any further expected delay will we contact you via email or phone call.

Export orders will have the Australian GST removed after checkout and prior to processing payment.

Shipping Method
We use Australia Post Parcel Post and charge at their cost.
No handling fee is added.
We always attempt to keep the freight cost as low as possible.

Approximate postage costs
Our freight cost calculator may not always be correct - this is often the case when a large quantity of items are ordered - but we always check the calculations and adjust the freight cost as required. 

Shipping offer to New Zealand
We are currently offering a special Express Courier shipping rate of A$20 for parcels up to 2kg to NZ.
This will not be reflected on our shipping estimator but will be manually adjusted in-house for any freight quote A$20 and over, and before your card is charged. 

Insurance
We highly recommend insurance. All parcels are sent with a tracking number, however, if you opt not to take insurance our responsibility will end when the parcel leaves our premises.  
If your have not taken insurance and the goods are damaged or lost in transit, you are unable to make a claim against Armchair Racer as you have requested no insurance. You will need to follow this through with the postal service, however, they will most likely reject the claim as there was no insurance processed.


RETURNS POLICY
In addition to your statutory rights, should you change your mind we will happily provide a refund or exchange providing:
* the item is returned with the original receipt within 14 days
* is not used and is in original condition, including packaging
Any freight costs are the purchaser's responsibility.

The following items may not be returned:
* special orders
* goods made to order
* the item is marked as non returnable